(Customer is defined as: the buyer whether an individual, club, organisation, Agent, Dealer or other Supplier or Manufacturer)
PURCHASE: HPS must receive an official Purchase Order or E-mail stating that the customer is placing an order and that the details of the customer’s order are clear before any work takes place, including the purchase of any materials in support of the order.
DEPOSITS: For orders in excess of £500 in value, a 50% deposit is required from the customer in advance. For orders in excess of £10,000 in value, a 65% deposit is required from the customer in advance. No work will take place, including the purchase of any materials in support of the order, until the deposit has been received. The exception to this may be in the case of supplying ammunition where it is not known in advance how much ammunition the customer will actually use. Discretion will be used in such cases depending on a prior relationship with the customer.
PAYMENT: HPS do not offer any credit facilities. Payment is required immediately prior to delivery. In the case of supplying ammunition to an agreed event, payment is required on delivery. Credit may be given for unused rounds still in their original packaging upon return and inspection. Any credit owing to the customer for unused rounds or returnable cases will be provided by cheque after the event. In all cases, payments can be made to HPS TR Ltd. by, Cash up to £8,999.99, accepted credit cards (MasterCard, VISA) or by direct transfer. All goods and materials remain the property of HPS until payment is made in full. Prompt payment is a condition precedent to future deliveries.
DELIVERY: For large orders, HPS is entitled to make delivery of goods by instalments and to invoice the customer for each instalment immediately prior to despatch. In the event of a delayed delivery time, unless HPS receives written cancellation of the order and accepts the cancellation in writing, the customer must stand by the original order. The exception is for orders where HPS has already ordered and paid for specialty items to complete the customer’s order. The customer will not be able to cancel the order once HPS has taken receipt of and paid for speciality items for the customer’s order. The customer will be responsible for reimbursing HPS for such items that will then be delivered to the customer.
THIRD PARTY: If the customer requests the goods to be left with a third party for collection they do so at their own risk. HPS takes no responsibility for goods lost or damaged in such cases.
INSPECTION OF THE ORDER: Goods must be inspected on receipt. No claim for damage or shortage of non-delivery will be considered unless HPS is advised in writing within three days of delivery. In the event of failure by the customer to give such notice the customer’s claims will not be valid. Where goods have been delivered and not ordered, the customer must inform HPS within twenty-eight days of delivery. Goods will not be authorised for return if advised after this period. No credit is available for specially ordered items where the goods are not faulty.
CARRIAGE: All customers will pay carriage for purchases made through our online cart. In the case where HPS performs the delivery personally using company vehicles a minimum charge of £6 will be levied. In the case of large deliveries, such as the delivery of ammunition to Air or Sea ports, the customer may be charged a mileage rate of £0.27 per mile and £60/hr + VAT for time taken to deliver the goods and return to the company office. If there is no one available to sign for the goods, they will not be left and the customer will be responsible for any additional costs to deliver the goods.
RETURNS: No goods may be returned without the prior consent of HPS TR Ltd. All goods returned are to be accompanied by a completed HPS TR Returns Form. Goods returned without prior agreement may be returned to the customer at the customer’s expense. All goods accepted as returned will incur a 10% restocking charge prior to refund; carriage charges are non refundable. In the case of an item returned where it is shown there is a fault in the manufacturing, the customer will be refunded the carriage cost to return the item and either the item replaced or the original charge to the customer refunded.
PROPERTY IN THE GOODS AND RISK: The property in the goods will not pass to the customer until the price for the goods has been paid in full and in addition all other sums due to HPS from the customer under any contract have been paid in full. Where any goods supplied by HPS to the customer are resold by the customer and at the time of such re-sales the property in such goods has not passed to the customer, then such proceeds from said resale as are necessary to discharge all sums due to HPS from the customer under any contract, will be held by the customer in a fiduciary capacity on trust for HPS and the customer will account to HPS for the same. The risk in the goods will pass on delivery to the customer.
PRICES: All prices shown on the HPS website and price lists are ex-works and are subject to change without notice. Errors and omissions accepted. HPS is entitled to adjust any prices quoted or appearing on its website or any of its price lists at any time up to the date the order is accepted and the customer will pay for the goods at the price ruling at the time the order is accepted.
HPS reserves the right, prior to delivery, to amend the prices in the event of any major changes in our production costs, including those caused by currency exchange rate changes.
VARIATION IN SPECIFICATION: No variation by us in the specification or design of the goods shall constitute a breach of contract or impose upon us any liability whatsoever.
DOMAIN NAMES: Internet domain names used by the customer that may include HPS’s name, the name of any of our products or any names relevant to HPS will be seen as intention of misrepresentation and an infringement of our trading terms and conditions.
FIREARMS ACT: HPS are a Registered Firearms Dealer within Gloucestershire, Surrey and other locations as required during offsite special events. A copy of our registration certificate may be requested at any time by contacting us on 01531822641 or via our email address [email protected] . When required, we may ask for a Firearms Dealers License or a valid Firearms Certificate to support orders of firearms, Ammunition or small arms components as governed by the Firearms (Amendment) Act 1997. For explosive articles a HSE Competant Authority Document and Explosives Licence to Acquire & Store may be requested.